How are your products shipped?
Orders are shipped via Canada Post from Vancouver BC. The shipping fee will be estimated using the total weight of your order. Please refer to Canada Post’s shipping cost table for details.
Orders are shipped within 2-3 business days of being received.
Do you accept refunds or exchanges?
All products purchased on Cafe de Axis.com may be returned for refund or exchange within 30 days of purchase with receipt and original packaging. For more detail, please refer to the following page.
How can I pay for my online order?
We offer Visa, Mastercard, and American Express as payment methods.
My order never arrived. / An item is missing from my shipment.
If multiple products are ordered, they are shipped in separate packages that sometimes arrive on different days. If your order does not arrive within 20 days of your purchase, please contact us by e-mail at office@axisplan.com or by mail at the address provided as follows: 1112 West Pender Street, Suite 820, Vancouver, BC, V6E 2S1, Canada.
